FAQ

If you wish to place an order, please select the desired product and send us an inquiry. We will respond to your inquiry within 24 hours. You can also visit our Alibaba store or Tmall flagship store. Depending on your location, we will provide different shipping options.

In terms of materials, we use healthy and environmentally friendly materials, including ABS, TPE, TPR, PC, and POM. Our products have passed safety certifications in multiple countries and regions, such as the European Union, the United States, and Saudi Arabia. We hold relevant certificates and reports such as EN71, BSCI, GCC, among others.

To ensure the proper use of our products, please note the following:

1. Assembly Instructions: Each of our products comes with an assembly instruction booklet. If you happen to misplace the instruction booklet, you can download it for the purchased product from our official website at building instructions.

2. Authenticity Assurance: We and our authorized distributors never intentionally damage the products or their accompanying instruction booklets. If you discover a missing instruction booklet after purchasing our product, please contact us immediately to obtain a new one. We do not recommend repurchasing from the store where you encountered the missing instruction booklet.

This statement serves to clarify that we always strive to ensure the integrity of our products and their accompanying instruction booklets, providing you with the best user experience possible. If you have any questions, please feel free to contact us at any time.

You can access our customization service by clicking on the customize. We will arrange personalized one-on-one assistance for you and are available to address any questions you may have. Please feel free to contact our dedicated service team at any time.